Studio Apartment in La Veleta

Review based on my personal experience (3 months of rent). From the first week we reported that the shower only gave ice-cold water or, if we turned on the boiler, it was too hot. The owner said he didn't have resources to fix it and never repaired it. Two months later, the water pressure almost disappeared and bathing became almost impossible. The building is poorly managed: we saw no maintenance and several areas look deteriorated. Inside the condo, basic plumbing problems were not resolved either. At the end, the deposit was not returned "due to lack of money". When we had already found another apartment, the broker appeared trying to fix it and then charge us rent, despite having previously offered us a free month instead of the deposit. Additionally, they tried to charge us late payment penalties claiming it was in the contract, when the landlord himself hadn't even respected that contract first. All of this without really caring about our deposit or the contract, now that we were in another apartment. In summary: I don't recommend it for long-term or short-term rent (Airbnb). Poor management and zero response to essential failures. Check out the video... And see another review of the same building... here.

Excellent rooms with private jacuzzi, one of the best places where I have stayed with my family. It is close to places to eat. Very clean, comfortable and pleasant.

I loved it, it's an experience that I would love to experience again and it's suitable for the whole family.

Excellent place to rest and with nearby restaurants

Very nice

Quite a pleasant stay.

We had a bad experience, the pool is not in service, which they do not mention when making the reservation, the place is generally dirty, from the moment you enter there are leaves all over the floor, we thought we could overlook that, but when we arrived at the room they left us a used bar of soap with hair on it, the key to one of the bedrooms sprays water, so the first person who opened it got completely wet, the place smelled bad, nothing clean, like humidity, the next day our things got wet, since water seeps through the window, when we noticed it we realized the damage is very extensive because the furniture is completely damaged by water and not to mention the upper bedroom flooded for the same reason, for a place with 4.5 stars it leaves much to be desired, in the end we had to shout out the window, because the lock wouldn't open and if you call reception nobody answers, it just rings and rings until the answering machine picks up, overall very disappointed with the place.

Very good place, my family and I had a great time, excellent service

At first we were very excited about the big room and beds, private pool on porch. They truly did their best to help us with every problem that occurred, but...: wifi didn't work great, jacuzzi downstairs was same temp as a regular pool- not heated, toilet was stuck for us...

Good well-equipped apartments

Luxurious. New technological very central location

Let’s just say you get what you pay for , but after reading the reviews we thought we lucked up , better luck next time. Upon arriving it was a weekend no staff on site, hard time opening up the front door , the pool was a disaster,I wouldn’t take my dog swimming in it, secondly the jacuzzi was as horrible and very old looking , the water in the rooms barley came out so we could shower on top of taken 15 mins to get hot. Don’t let me forget ,Next to our air bnb was a construction site going on, never again México!!! if I do it , it would definitely be Cancun, Tulum was definitely in the hood , on top of a bunch of dogs walking around with broken legs lol … nasty work

A great place to stay with an autonomous concept. With very nice rooms.

I booked with Airbnb, but I wanted to leave a review because the onsite staff were amazing. Everyone was so friendly and helpful. We got a lot of stories and culture from the man downstairs. HIs family had moved to Tulum a long time ago and in the area, we were staying in, it used to be Jungle. He was amazing. Thank you for making our experience amazing!

An incredible place! Our room had a jacuzzi so we didn't use the pool but the water was barely suitable for the climate, the place has a very good ambiance, in front there is a restaurant called el galán where we only went to have cocktails! If you have a car it's the best option to get around since it's far from the main street restaurants, it has all the amenities and is quite spacious, I definitely recommend it and the jacuzzi is the best!

This place could easily be 4.8 out of 5 except for the fact that the office was closed during business hours, poor communication, big screen tv had a vertical line through it and it had no connection, the room smells of must, the private splash pool was cold and the jets didn’t work or if they did there were no instructions, if the management made some minor fixes and improved communication in English and Spanish this would be a great place!

Located two blocks from the main street of Veleta, Moots has delighted us. Its atmosphere is super calm and it is close to everything, it even has a restaurant on the corner (El Galan), a cafeteria next to it (Adoratta), a pharmacy across the street and a grocery store one block away. We will definitely return!

The photos on Booking look very nice, but the truth is the mattress is all crooked, you can't rest like that, the fan full of dirt. We turned it on and all the dust started falling on the bed... Terrible. The pool smelled strongly of chlorine when we arrived. Everything was uncomfortable and we wanted to leave already.