Studio Apartment in Aldea Zama

I'm honestly very happy we left this place because our experience here was a complete nightmare. Throughout our entire stay, we felt constantly harassed by the receptionist Marco, who had a very negative attitude toward us from the beginning. He was constantly judging us, making up false things about my 3-year-old daughter and about our family that were simply not true. He kept looking for reasons to criticize us and even tried to fine us for things we never did. We also felt very negative energy coming from some of the cleaning staff. Every time we walked by reception, it felt like they were talking about us behind our backs, laughing at us, and looking at us in a very uncomfortable way. The whole atmosphere felt hostile and unpleasant. We were never disrespectful. We always treated everyone with kindness and respect, but in return we were treated by people who were unpleasant, judgmental, and clearly acting with bad intentions. I truly do not recommend this place to anyone, especially families with children. Our experience made us feel like they have a very negative attitude toward kids and families, which made our entire stay extremely uncomfortable. Please be careful before renting here. The people working at this place create a very hostile environment and completely ruin what should be a peaceful experience.

🇪🇸 ESPAÑOL Paramar Viva es el mejor ejemplo de cómo un lugar hermoso puede ser arruinado por las personas encargadas de atenderlo. El condominio es precioso. Las amenidades son excelentes, las instalaciones están muy bien diseñadas y el lugar tiene todo para ofrecer una experiencia agradable. Sin embargo, el trato recibido por parte de algunos miembros del personal fue tan desagradable que decidimos no volver a rentar aquí. Durante toda nuestra estadía sentimos hostigamiento constante por parte de recepción, especialmente de Marcos y otros recepcionistas, así como de una integrante del equipo de limpieza. Parecía que estaban más interesados en vigilarnos, juzgarnos y buscar problemas que en atender a los huéspedes. Cualquier situación era motivo de comentarios, críticas o intentos de generar conflictos con el propietario que nos rentó el departamento. Lo más indignante fue la actitud hacia nuestra hija de apenas 3 años. Llegaron a quejarse porque quería presionar los botones del elevador, algo completamente normal para cualquier niño pequeño. Siempre estuvo acompañada y supervisada por nosotros. Nunca puso en riesgo las instalaciones ni causó daños. La falta de empatía, humanidad y sentido común fue impactante. Además, percibimos comentarios y actitudes discriminatorias y ofensivas que no deberían tener lugar en ningún espacio que vive del turismo y la hospitalidad. Jamás habíamos recibido un trato tan hostil en Tulum, y mucho menos viajando como familia. Es una pena que un lugar tan bonito tenga personal con una energía tan negativa, conflictiva y poco profesional. La administración debería prestar mucha atención a lo que ocurre, porque son precisamente estas personas las que terminan dañando la reputación del condominio. Si viajan con niños o buscan un ambiente amable y respetuoso, piénsenlo dos veces antes de rentar aquí. ⭐ 1 estrella por el personal. Las instalaciones merecen mucho más. 🇺🇸 ENGLISH Paramar Viva is the perfect example of how a beautiful property can be ruined by the people responsible for managing it. The condominium itself is beautiful. The amenities are excellent, the facilities are well maintained, and the property has everything needed for a great stay. Unfortunately, the treatment we received from certain staff members was so unpleasant that we decided never to rent here again. Throughout our stay, we felt constantly harassed by members of the reception staff, especially Marcos and other receptionists, as well as by one member of the cleaning team. Instead of making guests feel welcome, they seemed focused on monitoring, judging, and creating problems over the smallest things. It often felt like they were looking for excuses to complain about us or create issues with the owner who rented us the unit. The most upsetting part was their attitude toward our 3-year-old daughter. At one point they complained because she wanted to press the elevator buttons something completely normal for a small child. She was always supervised and accompanied by us. She never damaged anything or behaved irresponsibly. The lack of empathy, kindness, and common sense was honestly shocking. We also experienced comments and attitudes that felt discriminatory and completely inappropriate for a place that depends on tourism and hospitality. In all our time in Tulum, we have never been treated so poorly, especially as a family. It is unfortunate that such a beautiful property employs people who create such a negative, hostile, and unprofessional environment. Management should take these complaints seriously because staff behavior like this damages the reputation of the entire condominium. If you are traveling with children or simply expect respectful treatment, think twice before renting here. ⭐ One star for the staff. The property deserves much more, but the guest experience does not.

I haven’t stayed here yet but I’m interested in a long term rental and wondering if that is possible. My Spanish isn’t the strongest so I’d like to get a WhatsApp number so I can text with someone ? Ayúdame por faaaaaa

Spectacular dream place !!!

Beautiful and amazing place

Excellent!!

Excellent place to spend a pleasant stay

Good afternoon, I need information about your rooms. What number can I contact you at?

They have unreasonably strict entrance polcies, if you want to invite a friend they will be stopped by security and you will need to send them a code. This is the only regular condo building in Tulum that is this strict. The appartments are fine but nothing special.

Great place, super well located and with many amenities. We stayed in apartment 104, it's beautiful, very comfortable and great hosts! Highly recommendable.

The building complex consists of different owners. In itself a great accommodation with a great pool and whirlpool. The accommodation was well-maintained and sufficiently equipped. On the second evening we returned to the accommodation after a long day. However, the power went out at that time. After some back and forth, the manager of our apartment (who was very helpful) provided us with a new key for an accommodation in the same building complex that we were able to move into after 2 hours. During the night at 2 o'clock, the power went out here too and the water supply also failed, so we couldn't sleep in the heat. This time not only our apartment, but the entire building complex was affected and had no power. It was simply terrible and this had nothing to do with vacation anymore. When I spoke to an apartment owner about it in the morning, they said it happens here more often. It would be nice to get such information in advance. From the third day onwards, only 1 of 2 elevators worked.

Don’t believe these reviews. I am not sure if one person owns this place or multiple. But the unit I stayed in which is unit 102 was a complete disaster in every way. First they charged my card the day I arrived not at checkout. Secondly, there was no toilet paper in the unit and they didn’t provide any until 8 hours later. There was no paper towel either. Thirdly, the toilet hardly flushed. You have to plunge for it to go down. There was no hot water from day one and then come day 3 there was no water at all. We had to bathe by bottle water in a bowl. I left earlier than I planned to because the living conditions were so unsafe and unsanitary. I kept telling them about the place and nothing I mean nothing was done. Only good thing about this place was the infinity pool and that’s it!!

Wonderful place, pleasant seclusion! Very responsive staff, they clean the pool every day and wash everything. The complex also has a sauna, jacuzzi, and gym. We lived here for 3 months and would very much like to return again)

Wunderschöne und geschmackvoll gestaltete Wohnung. Der Wohnkomplex ist sehr gepflegt und durch die vielen Pflanzen wirkt das Haus sehr einladend. Der Infinity Pool und der gesamte Bereich um den Pool ist das absolute Highlight!

A beautiful place to vacation, we stayed in apartment 114, it is super complete, equipped and comfortable, and the hosts are very attentive. The panoramic pool has the most pleasant atmosphere and temperature I have ever experienced.

Very good place. The amenities are very complete, new and excellent quality. It is located in the most protected area of the already exclusive Aldea Zama, which provides security. Close to various bars, cafes and restaurants of good quality. It has access to one of the best beach clubs in Tulum.

We staid in unit number 7, for two weeks. There is construction work inside and outside of the building. So you can't actually relax during the week between 7am and 6pm. Only after those hours or in the weekend. The neighborhood isn't ready, so no lights on the streets. Far from Tulum center and the Beach . From the good stuff- rooftop pool, gym , very kind staff .