Penthouse 2 Niveles con Alberca Privada en Tulum

He estado aquí varias veces en estadías cortas entre viajes. ¡Me encanta quedarme aquí y me encantan las comodidades! ¡Qué lugar tan magnífico!

It offers a spectacular sunset from its roof

The place is very nice, the shared spaces are always clean and in good condition, thanks to the work of the people who collaborate there, the maintenance and cleaning staff are very friendly, contrary to one of the building's administrative staff (Delgado, medium height, short hair), upon arrival for check-in, this guy told us that they could not resolve any details that might arise in the rooms because we made the rental process through Airbnb, he gave us the internal regulations and put the identification bracelets on us, everything was fine up to that point, within those rules there was nothing that mentioned it was a building where children's access was not allowed, or that they did not tolerate the presence of children, on the last day this person reported us because we had 4 small children (between 2 and 7 years old) who were making a lot of noise (obviously they play, cry, laugh, speak loudly and even if you ask them to control themselves their emotions take over, they just enjoy playing, they never broke anything or caused damage to the facilities, we were out most of the day) there were more children staying who also made noise, but they were foreigners and I think that's where the difference in treatment was noticeable (most of the guests were foreigners) So if you want to rent and have happy young children, take this into account!!! We understand respect for each individual's personal space, but they should be more specific about the limitations so you can choose in advance. As I mentioned earlier, our reservation was through Airbnb for 7 days and 6 nights, of 7 rooms (28k), with host Alegría Rentals, due to airline issues we arrived a day later than planned and honestly they were very uncooperative about moving the reservation dates, despite having availability, I understand these are purely app and policy matters, but we lost a full day of accommodation. During our stay, we encountered various issues in the rooms, 6 of 7 did not have Internet, 3 of 7 did not have working TVs, in 2 bathrooms the water from the showers didn't come out properly and it wasn't hot either, in 1 the A/C didn't work, one day there was a water leak that affected 2 rooms, in one it was coming through the ceiling lights of the kitchenette, nobody came to fix it, they just said they would check it, because the building's administrative staff couldn't do anything, we couldn't even ask them to send messages to the host who wasn't responding directly to us, because it was a source of irritation for the administrative guy, the last night the power went out until morning, almost at check-out time. It doesn't have private parking, it's on the street around the building, the streets for access don't have pavement and are full of huge holes! The facilities are very beautiful, but the area where it's located is somewhat neglected and the tenants are not very tolerant :(

Very good accommodation option, the building and the area are very quiet, extremely clean, the staff is constantly cleaning and arranging everything to keep it nice

Hermosa residencia en un excelente barrio. El edificio está bien mantenido y tiene un gimnasio y una sala de pilates con clases.

encantador, ubicación súper buena

Excelente lugar para hospedarse. Tranquilo y silencioso con una hermosa piscina. Ten en cuenta que el área es un gran sitio de construcción. Es mejor tener un auto porque está un poco lejos del centro o la playa

Very beautiful place, I loved it and the pool is very nice to spend a pleasant moment away from the city.🫶

Excellent service at the property. Very responsible staff, a very pleasant, clean and safe place. The pool is incredible. There is only one detail I found with the gym's air conditioning which has not been working for days

Increíble condominio. Justo como uno que comprarías. Tuvimos una excelente estancia. No te decepcionarás

Everything was fine but the room didn't have a TV :(

El lugar es cómodo y tiene buenas amenidades.

Lugar muy hermoso, tranquilo y pacífico.

Antes de reservar esta propiedad, noté que muchas personas dicen que te cobrarán por algo después de que expire la solicitud de reseña. Como somos personas muy limpias y ordenadas, pensé que esto no nos afectaría. Oh, me equivoqué. Pocas horas después de que expiró mi posibilidad de dejar una reseña sobre la estadía, recibí una factura ($600). ¿De verdad?! El hotel dice que había algunas manchas en las sillas. Es una propiedad de ALQUILER. Solicité ver las fotos antes de entrar. Nada. Nunca tomamos fotos, ya que pasamos una noche y nos vamos a explorar la zona. AIRBNB está de su lado, aunque no se proporcionó ninguna prueba. Viajamos mucho, México, Caribe, Europa, y no nos enfocamos en manchas o pequeños daños en la propiedad. Simplemente no es un lugar agradable para hospedarse. Dejaré todos los aspectos negativos fuera ya que había muchos en la propiedad... Si estás leyendo esto, por favor salta este lugar.